Cookies Policy

Cookies are small text files that a website places on your computer, phone or tablet when you visit. They let the site recognise your device on later pages and on later visits, and they hold small pieces of information such as whether you are signed in, which language you have chosen and which cookie choices you have already made.

We use cookies and similar technologies, including pixels, tags and browser storage, for four broad reasons: to make the site work, to keep your account secure, to understand how the site is being used, and to measure our own advertising. This policy covers each of those purposes, the choices open to you, and what changes if you refuse or delete cookies.

The policy applies to the pages, games and account areas you reach through this site, including the cashier. Some cookies are set by us. Others are set by the suppliers who provide parts of the service, such as payment processing, game content, live chat and measurement tools. Where a cookie collects information that identifies you, we handle it as described in our Privacy Policy and in line with UK data protection law.

We group cookies by what they do rather than by who sets them. Only the strictly necessary category is always active, because the site cannot be delivered safely without it. The other three categories are set only where you have accepted them in the cookie notice.

Strictly necessary

These cookies keep your session open as you move between the lobby, a game and the cashier, so you do not have to sign in again on every page. They also support security and stability, for example by spotting repeated failed sign-in attempts, spreading traffic across our servers and remembering which cookie choices you have made.

We hold a gaming licence and must confirm the age and identity of every account holder, and we must make safer gambling tools work reliably. Necessary cookies carry your session while you complete identity checks, set a deposit limit, start a time-out or ask to be excluded, and they make sure those actions are applied to the right account.

Performance and analytics

These cookies tell us how many people use the site, which pages are visited most, where pages load slowly and where errors occur. The reporting we see is grouped and does not single you out. We use it to fix faults, shorten slow journeys and make pages easier to follow, not to make decisions about individual accounts.

Functionality

These cookies remember preferences so you do not have to set them again, such as your chosen language, sound turned off in games, your preferred layout of the lobby and the games you opened most recently. They also let a live chat conversation continue if you move to another page while an adviser is replying.

Marketing

These cookies help us measure our own advertising: which advert or page brought you to the site, which messages are worth continuing with, and how often a given message has already been shown to the same browser. They also help us avoid showing promotional material to people who have asked us not to send it.

When you first visit, the cookie notice asks which optional categories you are willing to accept. You can accept all, refuse the optional ones, or choose category by category. Your choice is saved on that device and you can change it at any time through the cookie settings control in the site footer.

Your browser gives you a second layer of control, which applies to every site you visit rather than only to ours. The exact wording differs between browsers and between phone and desktop, but the steps are broadly the same:

1. Open the settings menu in your browser and look for the privacy, security or site data section.
2. Choose whether to allow all cookies, block third-party cookies or block cookies entirely.
3. Delete the cookies already stored, either for all sites or for this site alone.
4. Set an exception for individual sites where you want cookies kept or refused.
5. Use a private or incognito window if you would rather cookies were cleared when you close it.

Two points are worth keeping in mind. Cookie choices are stored per browser and per device, so a decision made on your laptop does not carry over to your phone. And because the record of your choice is itself held in a cookie, clearing your cookies also clears that record, which is why the notice appears again on your next visit.

Refusing optional cookies does not stop you using your account. It does mean parts of the site work less smoothly:

• Preferences such as language, layout and sound settings have to be set again on each visit.
• A live chat conversation may not follow you from one page to the next.
• We see less about faults and slow pages, so problems you meet may take longer to find and fix.
• Advertising you see elsewhere becomes less relevant and may repeat more often.

This site is for adults aged 18 or over. Your cookie choices have no effect on the safer gambling tools attached to your account: deposit limits, loss and time limits, time-outs and self-exclusion are held against the account itself, not against your device, so they remain in force whatever you do with cookies. Free and confidential support is available from GamCare, GambleAware and the National Gambling Helpline, and GamStop lets you block yourself from licensed online gambling sites in Great Britain.

We may update this policy when we change the technologies we use, add a new supplier or respond to new guidance. The current version is always the one published on this page, and material changes are reflected in the cookie notice so you can make your choices again.

If you have a question about this policy, want to know more about a particular cookie, or would like help changing your settings, write to us at support@casino-ivy.co.uk or start a live chat on the site. Please tell us the browser and device you are using, as that is usually what we need to look into the point you are raising.