Bonus Terms and Conditions

These Bonus Terms and Conditions form part of your agreement with Ivy Casino. They apply to all promotional credit, promotional spins, prize draws, tournaments and loyalty rewards we make available, whether you find them in the cashier, on our promotions pages or in a message we send you.

Each individual promotion also carries its own terms, covering matters such as the qualifying deposit, the wagering requirement, the games it can be used on and how long it lasts. Where the terms of a single promotion differ from this page, the terms of that promotion apply to that offer. Where this page differs from our general Terms and Conditions on a point about bonuses, this page applies.

To take part in any promotion, all of the following must be true.

• You are aged 18 or over. Gambling is restricted to adults, and we carry out age checks on every account.
• You hold a single account, registered in your own name, with personal details that are accurate and up to date.
• You are resident in a country where the offer is open, as stated in the terms of the promotion.
• You fund your account using a payment method held in your own name.
• You have opted in to the offer, where opting in is required, before you place a qualifying deposit or bet.

We hold a gaming licence and are required to verify the age, identity and payment details of our customers. We may hold a bonus, pause wagering progress or remove promotional funds from an account while those checks are outstanding.

Bonuses are optional. You can play with your own funds at any time, and declining an offer has no effect on your account.

1. Look over the terms of the offer in the cashier or on our promotions pages, including the wagering requirement and any excluded games.
2. Opt in, or enter the promotional code shown with the offer, before you deposit.
3. Deposit at least the qualifying amount using an eligible payment method, as set out in the cashier.
4. Check that the bonus has been credited before you start playing.
5. Follow your remaining wagering, and the time left to complete it, on your account page.

Some payment methods are not eligible for promotions. The excluded methods, and the minimum qualifying deposit, are shown in the cashier at the time you deposit. One welcome offer is available per person, household, device and payment method.

Unless an offer says otherwise, only one bonus can be active at a time. A further offer claimed while a bonus is still in progress may be queued until the active bonus is completed or has expired.

Most bonuses carry a wagering requirement: an amount you need to stake before promotional funds, and anything won with them, become withdrawable. The requirement is expressed as a multiple of the bonus, the deposit, or both, and the multiple that applies is shown in the terms of each offer.

How different games count

Stakes on excluded games do not count towards wagering. Where an offer states that excluded games may not be played at all while a bonus is active, bets placed on them may be void.

Bet limits and order of play

While a bonus is in progress, a maximum stake per spin, round or hand applies, and the cap is set out in the terms of the offer. Bets above the cap may not count towards wagering and may lead to the bonus and any winnings from it being removed.

Where you hold both cash and promotional funds, your account shows which balance is in use. Wagering progress is recorded only for bets funded by the balance to which the offer applies.

Every bonus has a life. The period you have to claim an offer, and the period you then have to complete the wagering, are stated in the terms of the promotion and shown on your account page.

• Expiry. When a bonus expires, any remaining promotional balance and any winnings still tied to it are removed. Your own cash balance is not affected.
• Maximum conversion. Some offers cap the amount that can be taken from promotional play; anything above the cap is removed when the bonus completes.
• Withdrawing early. If you withdraw while a bonus is still in progress, the bonus and any winnings derived from it are forfeited. Your own funds remain yours to withdraw at any time.
• Promotional spins. Winnings from free spins may be credited as promotional funds rather than cash, and are then subject to the wagering requirement of the offer.

Once wagering is complete, the funds move to your withdrawable balance. Withdrawals are then handled under our general Terms and Conditions, which include identity verification and payment to a method held in your own name.

Not every promotion works like a deposit bonus. The common variations are set out below, and in each case the terms published with the offer govern it.

• Cashback. Calculated on net losses over the stated period and credited either as cash or as promotional funds.
• Tournaments and prize draws. Entry, scoring and the prize structure are published with the event, positions are settled on our records of play, and prizes are credited after the event closes.
• Loyalty points. Points accrue on eligible wagers at the rate shown in your account, have no cash value until exchanged, and may lapse if the account is inactive or closed.
• Refer-a-friend offers. Both accounts must be separately verified, funded and operated by different people in different households.

Promotions are offered for customers playing in the ordinary way. We may withhold or remove a bonus, cancel winnings connected to it, and restrict or close an account where we find, on reasonable grounds, any of the following.

• More than one account is held or used by the same person or household.
• Two or more accounts are acting together to claim the same offer, or play is coordinated between accounts.
• Betting patterns are designed only to clear a wagering requirement with little or no risk, including covering most or all outcomes of the same round.
• Stakes above the limit that applies while a bonus is active, or a payment method that is not held in your own name.

Where we act on these grounds we tell you what we have found, and you may ask us to look at the decision again. Complaints about a promotion are looked into under the complaints procedure in our general Terms and Conditions.

We may change this page, and we may add, change or end an individual promotion. Changes do not affect a bonus you have already claimed and are still working through, unless a change is needed for legal or regulatory reasons.

Staying in control

Our promotions are for players aged 18 or over. You can set deposit, loss and session limits, take a time-out or self-exclude at any time, and you can switch off marketing messages so that offers are not sent to you. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from licensed online gambling sites in Great Britain.

Questions about an offer can go to promotions@casino-ivy.co.uk or our live chat. For anything else about your account with us, e-mail support@casino-ivy.co.uk.