Contact Us

Our live chat is open 24/7. You can open it from any page on the site, and an agent will reply in the chat window.

You can also write to us at support@casino-ivy.co.uk. We answer e-mails in the order they arrive, so one message with the full picture is quicker than several short ones.

So we can look into your question without going back and forth, please include:

• The username on your account with us.
• The game, round or transaction the question is about.
• The date and time it happened, and any error message you saw.

• Account access, personal details and the verification checks we carry out under our gaming licence.
• Deposits, withdrawals and the limits shown in the cashier.
• Bonuses, wagering progress and promotional terms.
• Technical issues, such as a game that will not load or a round that did not finish.

Chat and e-mail can also set a deposit limit, a time-out or self-exclusion on your account. Free, confidential help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. Play is for adults aged 18 and over.

If something has gone wrong, e-mail support@casino-ivy.co.uk with Complaint in the subject line and describe what happened and when. We will acknowledge your message, look into the account and game records behind it, and reply once the checks are done.

If our answer does not settle the matter, we will explain how you can take it further under the dispute resolution route set out in our terms.