About Us

Ivy Casino is an online casino for players in the United Kingdom. Our lobby brings together slot games, live dealer tables and jackpot titles supplied by established studios, so the games you play are built and tested by the providers that make them rather than by us.

You play in pounds sterling from a single account, on desktop and in mobile browsers. Games sit in categories you can filter and search, and each title carries its own rules and return-to-player information inside the game window.

We keep our commitments short, so that you can hold us to them.

• Fair play. Results are produced by the random number generators of the studios that supply the games. Once a round begins, neither we nor you can influence the outcome.
• Clear terms. Wagering requirements, withdrawal conditions and game contributions are set out in our terms and shown in the cashier before you opt in to an offer.
• Payouts without delay. Once your account is verified, withdrawals are returned to the method you deposited with, within the timescales shown in the cashier.
• Safer gambling. Deposit limits, time-outs and self-exclusion sit in your account settings, and we will never ask you to raise or remove them.
• 18+ only. Our site is for adults. We check age and identity, and any underage account is closed.

Account verification

We hold a gaming licence and are required to know who our players are. When you register, and before your first withdrawal, we ask for proof of identity, address and ownership of your payment method. Documents are checked by our team, stored securely and used only for the purposes set out in our privacy policy.

Secure payments

Deposits and withdrawals run through the payment providers listed in the cashier. Details are encrypted in transit, player balances are kept separately from the funds we use to run the business, and transactions are monitored for signs of fraud.

Support around the clock

Our support team is available every day of the year. Use the live chat on the site for a quick answer, or e-mail support@casino-ivy.co.uk if you need to attach documents or set out a longer question. Complaints are looked into by a senior member of the team and answered in writing.

Gambling should stay entertainment, not a way to make money or to recover losses. The tools below are free and take effect as soon as you confirm them.

• Deposit limits cap what you can pay in over a day, week or month. A decrease applies at once; an increase takes effect only after a cooling-off period.
• Time-outs lock your account for a short break, and self-exclusion closes it for a longer fixed period.
• GamStop lets you block yourself from online operators licensed in Great Britain, including us, in a single step.
• GambleAware, GamCare and the National Gambling Helpline offer free and confidential advice, information and treatment support.