Ivy Casino Login: Sign In to Your Account

You sign in with the email address you used when you opened your account and the password you chose for it. There's no separate username to remember and no extra reference number to dig out. If the email address on your account has changed, keep it current in your account settings so password resets and promotion emails still reach you.

1. Open the sign-in form

   Use the sign-in option at the top of the site, on desktop or on mobile.

2. Enter your registered email address

   Type it exactly as you registered it. An old or mistyped address is the most common reason a sign-in attempt fails.

3. Enter your password

   Passwords are case-sensitive, so check your caps lock and any trailing space your keyboard may have added.

4. Confirm and you're in

   You land back in your account with your balance, your settings and any promotions you can opt into.

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The mobile site is fully responsive, so the same email and password work on a smaller screen, and there's a dedicated app you can download if you prefer it. Your balance, limits and account history are the same wherever you sign in.

A forgotten password is fixed from the sign-in page itself, and the reset link goes only to the email address held on your account. Nobody from our team will ever ask you for your password, by chat, by email or any other way.

1. Choose 'Forgot Password?'

   You'll find it on the sign-in page, under the password field.

2. Enter your email address

   Use the address registered to your account, then submit the form.

3. Open the email we send you

   It contains a reset link. If it isn't in your inbox, check your spam or junk folder.

4. Follow the on-screen steps

   Set a new password, confirm it, and sign in with it straight away.

If you already know your password and simply want a new one, you don't need the reset email at all. The change is made in your account settings and takes effect immediately.

1. Select 'Account'

   Use the Account button once you're signed in.

2. Go to 'My Account'

   This is where your personal details and settings live.

3. Open the settings icon and choose 'Change Password'

   The form asks for your current password first, as a safeguard.

4. Enter and confirm the new password

   Type the new password twice so there's no typo, then save.

It's worth doing this if you've ever typed your password on a shared or borrowed device, or if you suspect somebody has seen it. Change it, and the old one stops working.

At Ivy Casino, your account credentials cover more than just a password. Anything that unlocks your account counts, and all of it should stay with you alone.

• Your username or registered email address
• Your password or passcode
• Any security answers linked to your account
• Two-factor authentication codes
• Passkeys
• Approved device-based authentication on a device you've set up

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We use current encryption technology to protect your financial information in transit, and every account goes through identity verification. Those identity and financial checks can involve card numbers, bank statements and evidence of income, so it matters that the details on your account match the person using it.

Most failed sign-ins come down to something small. Work through these before anything else.

There's one other reason access can be closed off. If you have an active time-out or self-exclusion with us, your account stays locked for the full period you chose, and that's deliberate. Once it expires, contact our support team rather than trying to open a new account. The same applies if you're registered with the GAMSTOP multi-operator scheme: while that exclusion is active, you cannot register or sign in.

Signing in is also how you reach everything that's personal to your play: your details, your payment settings, your safer gambling controls and any reward you've earned. Some promotions need you to be signed in and opted in before they count, so it's worth looking in on your account regularly.

Your account is also where your loyalty points build up as you play: one point for every £10 you wager. And if a game round is cut short by a lost connection, it's stored for you, so you can sign back in and carry on from the point of interruption. Undecided bets in rounds that are never finished are voided after 7 days.

Gambling should be entertainment, and it always carries real risk: you can lose what you stake. The tools that help you keep that in proportion live behind your sign-in, which means they're two clicks away whenever you want them.

• Deposit limits - set a ceiling on what you can pay in over a chosen period, so the decision is made in advance rather than in the moment.
• Time-out - close your account to play for a short break, with no need to explain why.
• Self-exclusion - a longer, firmer block on your account. While it runs, you cannot sign in or open another account with us.
• GAMSTOP - we recognise the multi-operator self-exclusion scheme, which covers licensed operators in Great Britain, not just this site.

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We also signpost the National Gambling Helpline along with GamCare and BeGambleAware if you'd like to talk to somebody independent, and our Safer Gambling and Fair Play information is there for you to read at any time. If a complaint can't be settled through our own process, IBAS, the Independent Betting Adjudication Service, acts as the adjudication body.

A few housekeeping rules sit behind every account, and following them is what keeps verification and payouts smooth later on. You must be at least 18, a natural person rather than a company, and resident in a permitted jurisdiction, which includes the United Kingdom.

• Keep your first and last name, country of residence, email address and phone number up to date in your account.
• Hold one open account only, in your own name, with your own details.
• Use a payment method registered to you - we pay winnings back to your own preferred method.
• Accept that server records are the authoritative record of play if what you saw on screen differs.

When we make a material change to our terms, we tell you by email and with a banner on the site at least 7 days before it takes effect, so nothing changes under your feet while you're signed out. Promotional terms sit alongside the general terms, and where the two conflict, the general terms take priority.

If you've tried a password reset and still can't get in, our team can help. Live chat is open daily from 8am to 4am, and you can reach us by email too. Our site and support are in English.

When you get in touch, have the email address on your account to hand and describe what happens when you try to sign in - the exact wording of any message you see saves time. For security, we may ask you to confirm your identity before we make changes to an account.